Welcome to Ichikaa

Customer satisfaction is our priority. We request you to kindly review our policies before placing an order.

Exchange Policy

We offer exchanges within 24 hours from the time the product is delivered, subject to the conditions below.

Eligibility Criteria

To be eligible for an exchange:

• The outfit must be in its original condition — unused, unwashed, and undamaged.
• The product must be neatly folded and packed in its original cover and packaging, exactly as received.
• Exchange shipping charges must be borne by the customer.
• We currently do not provide pickup services. Customers must arrange the return courier themselves.

Important Notes

• Items that are not neatly folded, properly packed, or in their original condition will not be accepted for exchange.
• If an item does not meet the exchange conditions, the same product will be sent back to the customer.
• Exchanges are allowed only once per order.

📧 All exchange requests must be raised via email at: winkurtis@gmail.com

Return Policy

Returns are accepted only for defective or damaged products.

Mandatory Requirement

A complete, uncut parcel-opening video is mandatory. The video must start from the moment the sealed parcel is received and continue until the product is fully unpacked.

Returns for defective or damaged products will not be accepted without a proper opening video.

Condition of Item

The product must be returned in the same condition and packaging as received.

Refund Timeline

Refunds will be initiated within 7–10 working days after the returned product is received and inspected.

Refund Method

Approved refunds for eligible defective or damaged products will be processed to the same payment method used at the time of purchase.

Order Cancellation Policy

If a customer wishes to cancel an order and the cancellation is approved, the eligible order amount will be refunded only as store credit.

• The eligible refund amount for approved order cancellations will be credited to the customer's Ichikaa store credit, which can be used for future purchases on our website.
• Orders that have already been processed or dispatched may not be eligible for cancellation.

Cash on Delivery (COD) & Partial COD Policy

Partial COD

Partial Cash on Delivery is available on eligible orders. Customers must pay the required advance amount when placing the order, and the remaining balance is payable upon delivery.

COD Returns and Return to Origin (RTO) Charges

If a COD parcel is returned to us due to refusal to accept delivery, customer unavailability, an incorrect address, or any other customer-related reason, the applicable forward shipping and Return to Origin (RTO) charges will be chargeable to the customer.

These charges cover the shipping costs incurred when the parcel is dispatched and subsequently returned to our warehouse.

By placing an order with Ichikaa, customers acknowledge and agree to the above policies.